Sr Business Process Analyst - Support Knowledge And Ai
Workday
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Analyze knowledge usage and trends
Improve self-help and digital ai tools
Collaborate with cross-functional teams
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Workday is seeking a Sr Business Process Analyst to support its Knowledge Management and Global Support Operations teams. The ideal candidate will possess strong analytical skills and experience in knowledge management, process optimization, and AI technologies, with the ability to work in a fully remote environment.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Business Process Analyst to support its Knowledge Management and Global Support Operations teams. The ideal candidate will possess strong analytical skills and experience in knowledge management, process optimization, and AI technologies, with the ability to work in a fully remote environment.
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Skills & Requirements
Must-have
Analyze knowledge usage and trends
Improve self-help and digital AI tools
Collaborate with cross-functional teams
Process mapping and analysis
Develop process documentation and SOPs
Utilize KCS and AI/ML frameworks
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
8+ years experience as Business Process Analyst
5+ years in knowledge management tools and KCS
2+ years experience with SQL and data visualization