Logicalis Inc. is seeking a Service Delivery Manager in Singapore to lead customer support operations and ensure high service quality and customer satisfaction. The ideal candidate should have a strong technical background, experience in IT service management, and a passion for operational excellence
Job Summary
Your most important and measurable responsibility will be achieving committed SLAs, Operational Efficiency & CSAT/NPS.
Own the Customer Support process, driving quick resolution to customer-impacting issues.
Analyse, implement improvement and report on support metrics, business impact, customer impact, and team performance.
Matching Summary
Match Score: 85
Logicalis Inc. is seeking a Service Delivery Manager in Singapore to lead customer support operations and ensure high service quality and customer satisfaction. The ideal candidate should have a strong technical background, experience in IT service management, and a passion for operational excellence.
Skills & Requirements
Must-have
Achieving committed SLAs
Customer Support process ownership
ITIL Foundation v3, v4 or higher
Experience with ITSM Platforms
High level of technical competency
Nice-to-have
Obsessed with Customer Satisfaction
Independent and self-motivated
Collaborative and Team Player
Continuous improvement and evolution of support offerings
Key Requirements
5 years of relevant industry experience
Proven track records in establishing new process
Escalation and issue management
Bachelor’s Degree in Engineering, Computer Science, Business, or a related field
Excellent verbally and written communication skills in English