Rr-0352558 - Analyst Ii Infrastructure Services - Loreal India

DXC Technology Australia & New Zealand

Onsite
3 to 5 years deskside support experience
Hardware diagnosis and repair coordination
Software functionality resolution
The role requires providing high-quality onsite technical and troubleshooting services covering hardware and software support within SLA timeframes

Job Summary

  • The role requires providing high-quality onsite technical and troubleshooting services covering hardware and software support within SLA timeframes.
  • Candidates must possess 3 to 5 years of deskside support experience with a preference for MNC and VIP support backgrounds.
  • DXC Technology fosters an inclusive environment prioritizing in-person collaboration while offering flexibility to support wellbeing and productivity.

Matching Summary

The role requires providing high-quality onsite technical and troubleshooting services covering hardware and software support within SLA timeframes.

Skills & Requirements

Must-have

  • 3 to 5 years deskside support experience
  • Hardware diagnosis and repair coordination
  • Software functionality resolution
  • IMACD physical installations and moves
  • VIP user support capabilities

Nice-to-have

  • ServiceNow platform experience
  • MNC support environment background
  • Strong communication skills
  • Adaptability and service mindset
  • Willingness to work overtime

Key Requirements

  • 3 to 5 years of deskside support experience
  • Fluent English reading/writing/speaking skills
  • Good infrastructure knowledge
  • Experience with ServiceNow preferred

Work Rights

Not specified

Tailored Resume

Cover Letter