Employee Experience Operations Travel & Expense Specialist (japanese Speaker)

Roche UK

Petaling Jaya, Malaysia
Sap concur support
Customer service
Issue resolution
Provide timely, high-level support and guidance to internal customers on the SAP Concur application to ensure timely resolution and customer satisfaction

Job Summary

  • Provide timely, high-level support and guidance to internal customers on the SAP Concur application to ensure timely resolution and customer satisfaction.
  • Serve as the first point of contact, handling incoming calls, live chat, and ServiceNow tickets related to the Travel & Expense Application (SAP Concur).
  • Roche's culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

Matching Summary

Provide timely, high-level support and guidance to internal customers on the SAP Concur application to ensure timely resolution and customer satisfaction.

Skills & Requirements

Must-have

  • SAP Concur support
  • Customer service
  • Issue resolution
  • ServiceNow ticketing
  • Japanese language proficiency (JLPT N1)

Nice-to-have

  • Global multicultural team collaboration
  • Fast-paced environment adaptability
  • Process documentation and training

Key Requirements

  • 1-3 years of related experience
  • College degree required
  • T&E System Support experience
  • Expense reporting software experience
  • Japanese (JLPT N1) and English communication

Work Rights

Not specified

Tailored Resume

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