Director, Customer Experience, Na

Vantage Data Centers

Denver, CO, US
Base: $180,000 - 200,000; bonus/equity: bonus; ben...
Hybrid
Customer experience leadership
Data center operations knowledge
Technical account management
Vantage Data Centers powers, cools, protects and connects technology for hyperscalers, cloud providers, and large enterprises with innovative data center design across multiple continents

Job Summary

  • Vantage Data Centers powers, cools, protects and connects technology for hyperscalers, cloud providers, and large enterprises with innovative data center design across multiple continents.
  • The North American Director Customer Experience will build strategy and lead a team to ensure consistent, best-in-class customer service and operational performance across all North American campuses.
  • The company offers a competitive compensation package including base salary, bonus, comprehensive benefits, and a culture valuing collaboration, continuous improvement, and professional growth.

Matching Summary

Vantage Data Centers powers, cools, protects and connects technology for hyperscalers, cloud providers, and large enterprises with innovative data center design across multiple continents.

Salary

Base: $180,000 - 200,000; Bonus/Equity: Bonus; Benefits: Medical, dental, vision, life, disability, paid time off, 401k with company match

Skills & Requirements

Must-have

  • Customer experience leadership
  • Data center operations knowledge
  • Technical account management
  • ServiceNow and Salesforce proficiency
  • Budget creation and management
  • Team management in mission-critical environments
  • Travel up to 50%

Nice-to-have

  • Collaboration across departments
  • Process improvement and change management
  • Use of AI and machine learning
  • Strong verbal and written communication
  • Customer success strategy development
  • Fostering team-oriented environment
  • Adaptability to flexible work policy

Key Requirements

  • Bachelor’s degree in engineering or equivalent experience
  • 7+ years data center operations experience
  • 7+ years people management experience
  • Experience leading global customer experience teams
  • Experience with hyperscale customers preferred
  • Proficiency with Microsoft Office and building automation systems
  • Willingness to travel up to 50%

Work Rights

Not specified

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