Job Summary

• Manages activities involving the FreseniusRx Operations/Customer Service workflow, monitoring team efficiency and ensuring timely, professional resolution of patient/customer needs.
• Contributes to process improvements to increase customer satisfaction and ensure compliance with company and regulatory guidelines, while managing training and personnel.
• Analyzes productivity data, develops staffing plans, implements new processes, and provides subject matter expertise to ensure operational excellence and staff development.

Matching Summary

Skills & Requirements

Key Requirements

• 6-8 years operations/call center experience
• 3+ years call center management experience
• Bachelor's Degree required
• Proficient with PCs and Microsoft Office

Work Rights