Vp Customer Support

JetBlue Airways

Orlando, FL, US
Base: $220,000.00 - $270,000.00; bonus/equity: per...
On-site
Multi-channel customer support
Digital-first support model
Irregular operations response
Lead the end-to-end Customer Support operation, ensuring strong performance across customer experience, efficiency, and compliance

Job Summary

  • Lead the end-to-end Customer Support operation, ensuring strong performance across customer experience, efficiency, and compliance.
  • Drive the evolution to a digital-first support model, leveraging automation and AI to improve speed, accuracy, and scalability.
  • Partner closely with Commercial teams to align support strategies with revenue, brand, and customer experience objectives.

Matching Summary

Lead the end-to-end Customer Support operation, ensuring strong performance across customer experience, efficiency, and compliance.

Salary

Base: $220,000.00 - $270,000.00; Bonus/Equity: performance bonuses, restricted stock units; Benefits: healthcare benefits, 401(k) plan and company match, crewmember stock purchase plan, disability coverage, life insurance, free space available travel

Skills & Requirements

Must-have

  • Multi-channel customer support
  • Digital-first support model
  • Irregular operations response
  • Cross-functional collaboration
  • Performance metrics ownership

Nice-to-have

  • Forward-thinking leader
  • Brand ambassador
  • Passion for JetBlue values
  • Engaged crewmember culture

Key Requirements

  • High School Diploma or GED
  • Ten (10) years of leadership experience
  • Experience leading large-scale, multi-channel organizations
  • Proven ability to drive performance in 24/7 environment
  • Authorization to work in the US required

Work Rights

Authorization to work in the US required

Tailored Resume

Cover Letter