Business Analyst, Amazon Customer Service

Amazon

London, United Kingdom
On-site
Translate business problems into actionable insights
Leverage data platforms and analytical tools
Build scalable data processes and self-service tools
The team mission is to shape the future of decision making using next generation analytics technologies and improve the customer experience

Job Summary

  • The team mission is to shape the future of decision making using next generation analytics technologies and improve the customer experience.
  • You will translate complex or ambiguous business problem statements into analysis requirements and derive recommendations that significantly impact departmental processes.
  • This role involves working with a variety of data sources, pulling large datasets, and actively driving automation of data requirements.

Matching Summary

The team mission is to shape the future of decision making using next generation analytics technologies and improve the customer experience.

Skills & Requirements

Must-have

  • Translate business problems into actionable insights
  • Leverage data platforms and analytical tools
  • Build scalable data processes and self-service tools
  • Perform hypothesis testing for improvement initiatives
  • Communicate findings to senior stakeholders

Nice-to-have

  • Deep contextual domain knowledge
  • Proactive independent work style
  • Ambiguous problem solving skills
  • Strong stakeholder management capabilities

Key Requirements

  • Experience in translating business problems to insights
  • Proficiency in query development and data platforms
  • Ability to manage project timelines and deliverables

Work Rights

Not specified

Tailored Resume

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