Application Support Specialist

TSYS

Istanbul, Turkey
Fully remote
2nd level application support
Itsm ticketing tools experience
Database knowledge (oracle, postgresql, sql server)
Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions

Job Summary

  • Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.
  • The role involves providing 2nd level support, handling customer demands, executing manual/scripted tests during deployments, and collaborating to find root causes and permanent solutions.
  • Global Payments Inc. is an equal opportunity employer committed to providing equal employment opportunities without regard to protected characteristics.

Matching Summary

Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.

Skills & Requirements

Must-have

  • 2nd level application support
  • ITSM ticketing tools experience
  • Database knowledge (Oracle, PostgreSQL, SQL Server)
  • Linux and/or Windows server familiarity
  • Strong analytical and problem solving skills
  • Fluent English communication

Nice-to-have

  • Credit card and payment system knowledge
  • ITIL certification
  • DevOps and Agile culture experience
  • CI/CD deployment methods familiarity
  • Software development or shell scripting experience
  • Web service integration know-how
  • Experience with global customers

Key Requirements

  • Bachelor’s Degree in relevant field
  • Upper intermediate English proficiency
  • Ability to work under pressure and meet deadlines
  • Customer oriented mindset
  • Team player in application support team

Work Rights

Not specified

Tailored Resume

Cover Letter