Senior Market & Cx Researcher - Principal Associate
Capital One
London, United Kingdom
Hybrid
Quant-focused market & cx researcher
Mixed-method research projects
Qualitative and quantitative methods
We are looking for an experienced Quant-focused Market & Customer Experience Researcher to join our research function at Capital One
Job Summary
We are looking for an experienced Quant-focused Market & Customer Experience Researcher to join our research function at Capital One.
The role involves partnering closely with our cross-functional partners across the business, helping ‘connect the dots’ to identify challenges and opportunities, and drive change through actionable insights.
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
Matching Summary
We are looking for an experienced Quant-focused Market & Customer Experience Researcher to join our research function at Capital One.
Skills & Requirements
Must-have
Quant-focused Market & CX Researcher
Mixed-method research projects
Qualitative and quantitative methods
Market insight data sources
Customer experience tools
Advanced quantitative methods
Nice-to-have
Human-centred business
Connecting the dots
Champion research innovation
Desire to learn about credit
Key Requirements
Clear, hands-on experience running end-to-end research projects
Familiarity with conjoint analysis, max-diff, segmentation
Strong research tool kit
Exceptional critical thinking skills
Strong analytical skills
Compelling storytelling ability
Experience collaborating with cross-functional partners