Front Office Agent Ii Full-time Summer Season May To October

Sofitel Sydney Wentworth

Victoria, Canada
Hourly pyy rate of $26.34 to $30.10; not specified...
On-site
Guest check-in and check-out
Guest inquiry resolution
Handle cash accurately
The Sofitel Sydney Wentworth is seeking a full-time Front Office Agent for the summer season, specifically from May to October. The ideal candidate should possess a minimum of one year of experience in a luxury environment and demonstrate excellent customer service skills, with responsibilities including guest check-in/out, problem-solving, and promoting hotel services

Job Summary

  • Check guests in and out of the hotel with warm and engaging service, focusing attention on guest needs and remaining calm and courteous at all times.
  • Take responsibility for any guest inquiries and problem solve to resolve any guest issues, while maintaining a professional presentation and flexibility in working hours.
  • Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service, promoting hotel outlets and assisting with room blocking.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a full-time Front Office Agent for the summer season, specifically from May to October. The ideal candidate should possess a minimum of one year of experience in a luxury environment and demonstrate excellent customer service skills, with responsibilities including guest check-in/out, problem-solving, and promoting hotel services.

Salary

Hourly pay rate of $26.34 to $30.10; Not specified; Not specified

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Guest inquiry resolution
  • Handle cash accurately
  • Computerized Front Office systems
  • Microsoft Window applications
  • PMS knowledge

Nice-to-have

  • Warm and engaging service
  • Sophisticated communication skills
  • Professional presentation
  • Second language proficiency
  • Impeccable grooming

Key Requirements

  • Minimum one year recent guest agent experience
  • Minimum one year recent luxury front of house experience
  • Hospitality degree or diploma considered
  • Legally eligible to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter