The role serves as a technical escalation point for Workplace Collaboration, providing leadership during major incidents and complex RFS activities
Job Summary
The role serves as a technical escalation point for Workplace Collaboration, providing leadership during major incidents and complex RFS activities.
Candidates will manage the stability of customer environments by implementing changes with minimal business impact and resolving major incidents within SLA timeframes.
Kyndryl offers a flexible, supportive environment prioritizing well-being, belonging, and continuous growth through access to cutting-edge learning opportunities.
Matching Summary
The role serves as a technical escalation point for Workplace Collaboration, providing leadership during major incidents and complex RFS activities.
Skills & Requirements
Must-have
Microsoft Teams Enterprise Voice administration
Hybrid Microsoft 365 environment management
Active Directory and Entra ID troubleshooting
Major incident resolution for collaboration tools
Teams Phone license and number assignment
Nice-to-have
PowerShell scripting for validation checks
Migration tool knowledge like Quest or Binary Tree
Strong process improvement experience
Technical leadership and training facilitation
Customer relationship management skills
Key Requirements
2+ years hands-on experience in Microsoft Server and Cloud
Deep expertise in Exchange, SharePoint, OneDrive, and MS Teams
Working knowledge of Microsoft Teams Phone concepts and policies
Experience with Joiner/Mover/Leaver (JML) scenarios
Familiarity with Calling Plans, Direct Routing, and Operator Connect