Manager, Service Center, Mflc

Magellan Health

United States
Base: $70,715 - $113,145; bonus/equity: short-term...
Fully remote
Manage complex evolving objectives
Troubleshoot smartphone and technical applications
Oversee call center operations and staff
This remote position supports the delivery of the MFLC contract by managing a team responsible for technical inquiries and resource requests

Job Summary

  • This remote position supports the delivery of the MFLC contract by managing a team responsible for technical inquiries and resource requests.
  • The role requires implementing business processes to meet client expectations while driving inventory tracking system development for government property.
  • Magellan Health offers a comprehensive benefits package including health, life, and voluntary perks alongside a competitive salary range.

Matching Summary

This remote position supports the delivery of the MFLC contract by managing a team responsible for technical inquiries and resource requests.

Salary

Base: $70,715 - $113,145; Bonus/Equity: Short-term incentives eligible; Benefits: Comprehensive health, life, and voluntary perks

Skills & Requirements

Must-have

  • Manage complex evolving objectives
  • Troubleshoot smartphone and technical applications
  • Oversee call center operations and staff
  • Implement business process improvements
  • Coordinate cross-functional teams

Nice-to-have

  • Excellent organizational and time management skills
  • Strong written and verbal communication abilities
  • Experience with Salesforce and Deltek Costpoint

Key Requirements

  • Bachelor's degree in technical field or business administration
  • 5+ years of project management experience
  • 2+ years of help desk or technical troubleshooting experience
  • 2+ years of management/leadership experience
  • Must be a US Citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter