Customer Service Agent

Timi's Tours

Moweaqua, IL, United States
Organizational skills
Attention to detail
Multitasking
Manage the booking process from first inquiry to departure day, coordinating hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between

Job Summary

  • Manage the booking process from first inquiry to departure day, coordinating hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between.
  • Serve as a primary point of contact for guests, ensuring exceptional customer experiences.
  • This is a full-time, benefits-eligible position with a company that has been delivering premium group travel experiences since 2006.

Matching Summary

Manage the booking process from first inquiry to departure day, coordinating hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between.

Skills & Requirements

Must-have

  • organizational skills
  • attention to detail
  • multitasking
  • prioritization
  • adaptability
  • deadline-driven environment
  • written and verbal communication skills
  • customer service passion

Nice-to-have

  • warm professional demeanor
  • creative problem-solving
  • analytical thinking

Key Requirements

  • Proficiency in Microsoft Office & Google Suite
  • Prior experience in hospitality, travel, or tourism
  • Familiarity with tour operations or group travel logistics

Work Rights

Not specified

Tailored Resume

Cover Letter