Guest Relations Manager

NYX Hotel Edinburgh

Edinburgh, United Kingdom
Direct strategic initiatives
Manage day to day operations
Create memorable guest moments
The Guest Relations Manager will direct the strategic initiatives and objectives of the Guest Relations department, as well as managing day to day operations through the engagement of the team

Job Summary

  • The Guest Relations Manager will direct the strategic initiatives and objectives of the Guest Relations department, as well as managing day to day operations through the engagement of the team.
  • You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.
  • Some of the perks our Guest Relations Manager could enjoy include Special rates on Leonardo Hotel rooms across the UK & Europe, Company-wide recognition scheme, and Thank You Week.

Matching Summary

The Guest Relations Manager will direct the strategic initiatives and objectives of the Guest Relations department, as well as managing day to day operations through the engagement of the team.

Skills & Requirements

Must-have

  • Direct strategic initiatives
  • Manage day to day operations
  • Create memorable guest moments
  • Respond to guest feedback
  • Manage guest queries efficiently

Nice-to-have

  • Warm and friendly personality
  • Desire to satisfy guest needs
  • Engage with guests
  • Offer local recommendations
  • Promote hotel services

Key Requirements

  • Duty management shifts experience

Work Rights

Not specified

Tailored Resume

Cover Letter