Senior Customer Success Manager

Payoneer

Shenzhen, China
**
Client relationship management
Develop business cases
Financial analysis
** Payoneer is seeking a Senior Customer Success Manager in Shenzhen, China, to drive customer success for small and medium-sized businesses (SMBs) by enhancing product adoption and building strong client relationships. The ideal candidate will have a background in cross-border e-commerce or account management, fluency in Mandarin and English, and a data-driven approach to client engagement. **

Job Summary

  • Oversee and manage existing client relationships while proactively building long-term partnerships.
  • Maintain and exceed revenue and upselling targets from our direct business.
  • Develop and document business success stories and client case studies.

Matching Summary

Match Score: 75

** Payoneer is seeking a Senior Customer Success Manager in Shenzhen, China, to drive customer success for small and medium-sized businesses (SMBs) by enhancing product adoption and building strong client relationships. The ideal candidate will have a background in cross-border e-commerce or account management, fluency in Mandarin and English, and a data-driven approach to client engagement. **

Skills & Requirements

Must-have

  • client relationship management
  • develop business cases
  • financial analysis
  • cross-border e-commerce
  • account management

Nice-to-have

  • salesforce.com experience
  • payments and banking industry
  • digital marketing
  • affiliate marketing
  • social media

Key Requirements

  • 3-5 years of relevant experience
  • Native Mandarin
  • Strong English communication skills
  • Bachelor's degree

Work Rights

Not specified

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