Senior Logistics Concierge (manheim)

Cox Automotive Corporate Services LLC

Phoenix, AZ, US
Hourly base pyy rate is $22.02 - $33.08ph; positio...
On-site
Proficient in knowledge base
Proficient in platforms and systems
Manage high volume of tasks
Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible

Job Summary

  • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
  • Build sustainable relationships and engage clients by providing best-in-class service.
  • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions.

Matching Summary

Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.

Salary

Hourly base pay rate is $22.02 - $33.08/hour; Position may be eligible for additional compensation; Benefits information available on company benefits page

Skills & Requirements

Must-have

  • Proficient in knowledge base
  • Proficient in platforms and systems
  • Manage high volume of tasks
  • Build sustainable client relationships
  • Meet inbound call quality guidelines

Nice-to-have

  • Experience in automotive logistics
  • Trained in multi-channel communication
  • Bilingual capabilities

Key Requirements

  • High School Diploma/GED and 5 years' experience in a related field OR degree/certification and 3 years' experience OR 7 years' experience
  • Experience with Escalation Calls
  • Working knowledge of Microsoft Office and Salesforce

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter