Application Support & Client Success Analyst

Amadeus Data Processing GmbH

Hybrid
Incident management
Client expectation management
Service delivery
Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues

Job Summary

  • Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.
  • Escalate critical product issues and advocate for its timely resolution.
  • Effectively review Navitaire billing data with the Account Manager and reduce billing disputes.

Matching Summary

Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.

Skills & Requirements

Must-have

  • incident management
  • client expectation management
  • service delivery
  • airline operations understanding
  • application support

Nice-to-have

  • conflict management
  • multi-cultural environments
  • customer experience improvement

Key Requirements

  • University degree in Engineering, IT, Computer Science, or similar
  • Minimum 2 years of experience in Airline IT
  • Proven background in Application Support and Operations Support
  • Deep knowledge of the Travel Industry
  • Excellent communication skills
  • Strong conflict management abilities

Work Rights

Not specified

Tailored Resume

Cover Letter