Kyc Customer Journey Expert | Private Individuals & Business Banking @ Ing Bank

ING Bank

Romania
Hybrid
Kyc process development and administration
User journey design and digital onboarding
Global and local regulatory frameworks
ING Bank is seeking a KYC Customer Journey Expert to enhance customer experiences while ensuring compliance in a hybrid work environment. The role involves developing KYC processes for both individual and corporate clients, utilizing strong analytical skills and collaboration in a multidisciplinary team

Job Summary

  • As a KYC Customer Journey Expert, you help shape secure, intuitive and compliant customer experiences that reduce friction and build trust.
  • Role responsibilities include the development, implementation, and administration of KYC processes for individual and corporate clients, with the objective of ensuring compliance and a consistent customer experience.
  • ING offers growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms.

Matching Summary

Match Score: 85

ING Bank is seeking a KYC Customer Journey Expert to enhance customer experiences while ensuring compliance in a hybrid work environment. The role involves developing KYC processes for both individual and corporate clients, utilizing strong analytical skills and collaboration in a multidisciplinary team.

Skills & Requirements

Must-have

  • KYC process development and administration
  • User journey design and digital onboarding
  • Global and local regulatory frameworks
  • Agile environment
  • Customer insights and feedback analysis

Nice-to-have

  • Proactive and curious mindset
  • Collaboration and continuous learning
  • Innovative ideas for automation
  • Problem-solving under pressure

Key Requirements

  • More than 4 years banking experience
  • Minimum 3 years KYC process or project experience
  • Excellent English and Romanian communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter