Base: competitive salary in line with the cao; bon...
On-site
Oversee daily operations
Ensure exceptional customer service
Lead staff
Swissôtel Amsterdam is seeking an experienced Duty Manager to oversee daily hotel operations, ensuring exceptional customer service while leading staff to maintain high standards of efficiency and quality. The role requires strong leadership skills, a customer-focused attitude, and the ability to manage a diverse team in a fast-paced environment
Job Summary
In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
We are seeking a highly motivated and experienced Duty Manager to join our team.
Grow your career with Accor, one of the world’s leading and most expansive hotel groups, offering global opportunities and professional development.
Matching Summary
Match Score: 85
Swissôtel Amsterdam is seeking an experienced Duty Manager to oversee daily hotel operations, ensuring exceptional customer service while leading staff to maintain high standards of efficiency and quality. The role requires strong leadership skills, a customer-focused attitude, and the ability to manage a diverse team in a fast-paced environment.
Salary
Base: competitive salary in line with the CAO; Bonus/Equity: uncapped incentive program based on up-selling and walk-in sales; Benefits: 8% gross holiday allowance, 25 vacation days, travel allowance up to €150, Accor employee benefits, referral bonus, yearly staff parties, Learning & Development platform, Anniversary Voucher
Skills & Requirements
Must-have
oversee daily operations
ensure exceptional customer service
lead staff
supervise Front Office team
handle customer inquiries and complaints
monitor health and safety standards
Nice-to-have
genuine Swiss hospitality
intelligent design and local flair
social responsibility
sustainability standards
peace of mind
Key Requirements
Proven experience in a similar role
HBO/WO education in Hospitality Management, Business Administration, or related field (preferred)
Valid BHV certification or willingness to acquire it