Job Summary

• The Critical Customer Response team is responsible for building and maintaining trusted relationships, mobilizing the right teams and resources during critical moments, and helping rebuild trust through effective post-incident engagement and communication.
• This role is focused on owning and delivering clear, timely, and consistent communications for Salesforce customers, customer-facing organizations, and executives during critical technical incidents.
• We foster a team-first culture built on trust, equality, and accountability, where every voice matters, contributions are recognized, and feedback is used to drive growth and high performance.

Matching Summary

Skills & Requirements

Key Requirements

• incident management experience
• crisis communications experience
• technical writing experience
• cloud infrastructure experience (AWS, GCP)
• ability to learn technical information
• experience in high-pressure situations
• experience writing executive-ready communications

Work Rights