Customer Support Manager - Talent

rippling

Bangalore, India
On-site
People management experience
Customer support leadership
Training and enablement programs
Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle.
  • As a Customer Support Manager, you will lead a high-performing team to deliver exceptional customer experiences and drive continuous process improvements.
  • This hybrid role based in Bangalore requires working US time zones and emphasizes talent development and operational excellence.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems, automating the entire employee lifecycle.

Skills & Requirements

Must-have

  • People management experience
  • Customer support leadership
  • Training and enablement programs
  • Night shift experience
  • US timezone work flexibility
  • Customer support platform familiarity

Nice-to-have

  • Proactive issue resolution
  • Cross-functional collaboration
  • Data-driven performance analysis
  • Strong communication skills
  • Customer-first mindset
  • Team development focus

Key Requirements

  • 6–9 years customer support experience
  • 3–5 years people management
  • Experience managing early-career cohorts
  • Prior night shift experience
  • Ability to work US time zones

Work Rights

Must work US timezone

Tailored Resume

Cover Letter