Helpdesk Agent, Banking (1-year Renewable Contract)

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.

Singapore, Singapore
Sgd 3,000 - 4,500 / monthly pm
On-site
Experience with bmc helix and servicenow
Managing complex it queries in matrix environment
It helpdesk support for applications
This job posting is for a Helpdesk Agent position at Evolution Recruitment Solutions Pte. Ltd. in Singapore, requiring 3-5 years of experience in IT Helpdesk roles, proficiency in service management tools, and strong communication skills. The role involves managing IT queries and requests across multiple regions and requires flexibility in shift patterns

Job Summary

  • The Helpdesk agent will manage technology ticketing impacting group businesses across 18 countries in Asia Pacific, Europe, and North America.
  • The candidate will work directly with end users, IT support staff, and vendors to ensure timely ticketing of issues and requests.
  • The role involves varied tasks including attending user calls and emails, raising tickets, event monitoring, and ATM reporting with a weekly rotating shift pattern.

Matching Summary

Match Score: 75

This job posting is for a Helpdesk Agent position at Evolution Recruitment Solutions Pte. Ltd. in Singapore, requiring 3-5 years of experience in IT Helpdesk roles, proficiency in service management tools, and strong communication skills. The role involves managing IT queries and requests across multiple regions and requires flexibility in shift patterns.

Salary

SGD 3,000 - 4,500 / Monthly

Skills & Requirements

Must-have

  • Experience with BMC Helix and ServiceNow
  • Managing complex IT queries in matrix environment
  • IT Helpdesk support for Applications
  • Proficiency with MS Office and Excel reporting
  • Fluent English communication
  • Shift work with rotating schedule

Nice-to-have

  • Experience with Open Systems or Mainframe
  • Knowledge of Storage, Network, Middleware services
  • Service Management functions familiarity
  • Exceptional written and oral communication skills
  • Experience with alert management tools

Key Requirements

  • 3-5 years IT Helpdesk experience supporting applications
  • 4-5 years managing complex IT queries
  • Experience in service management tools like BMC Helix or ServiceNow
  • Fluent English
  • Ability to manage rotating shifts

Work Rights

Not specified

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