The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates
Job Summary
The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates.
Principal level researchers balance hands-on research with stakeholder engagement and are accountable for ensuring their research drives meaningful value and measurable impact.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Matching Summary
The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates.
Salary
Base: $110,000.00 - $220,000.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: Health, Financial, Paid Time Off, Live Better U
Skills & Requirements
Must-have
Strategic Design Research expertise
leading cross-functional stakeholders
compelling storyteller and communicator
applied research mixed methods
end-to-end research leadership
human-centered design leadership
Nice-to-have
video editing skills
creating inclusive digital experiences
knowledge of accessibility best practices
familiarity with AI/ML
experience in enterprise environments
Key Requirements
8+ years of experience in UX, CX, or Service Design Research
Bachelor's degree or equivalent practical experience
Deep experience conducting qualitative research
Experience leading research across end-to-end, omnichannel experiences