Customer Centres, Analyst (virtual Branch)

AIA Australia

Kuala Lumpur, Malaysia
Uphold and raise service standard
Deliver personalized advisory experience
Handle posted enquiries
Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers

Job Summary

  • Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers.
  • Attend & resolve product/service problems by clarifying enquiry/ request/ feedback/ complaint, determining the case of the problem and explaining the best solutions to resolve the problem.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Uphold and raise the service standard of Customer Centre and Virtual Branch by delivering a personalize and exceptional advisory experience to customers.

Skills & Requirements

Must-have

  • Uphold and raise service standard
  • Deliver personalized advisory experience
  • Handle posted enquiries
  • Offer right solutions
  • Deliver service promise
  • Support OMNI Channel

Nice-to-have

  • Inspiring and supportive leaders
  • Pleasant, patient and friendly attitude
  • Adaptive to fast changing environment
  • Passion for delivering excellent customer service

Key Requirements

  • Bachelor's degree holder
  • Minimum 2 years’ experience
  • Ability to communicate clearly
  • Strong team player
  • Handle all levels of customer and agent
  • Strong decision making and analytical abilities

Work Rights

Not specified

Tailored Resume

Cover Letter