Especialista Soporte A Clientes -tomateros De Culiacán

ticketmaster.co.th

Venustiano Carranza, Mexico
On-site
Customer support and advisory
Event operational cycle support
Crm (salesforce) reporting
The job posting is for a Customer Support Specialist with Ticketmaster in Venustiano Carranza, Mexico, focusing on providing expert support for sports events from planning to execution. The role demands a blend of customer service, operational management, and data analysis

Job Summary

  • As a Customer Support Specialist, you will be the key person assisting and advising our sports clients throughout the entire operational cycle of an event.
  • You will provide support by identifying root causes and delivering solutions within agreed timelines, and report operational coverage of access control and technical incidents via CRM.
  • Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.

Matching Summary

Match Score: 85

The job posting is for a Customer Support Specialist with Ticketmaster in Venustiano Carranza, Mexico, focusing on providing expert support for sports events from planning to execution. The role demands a blend of customer service, operational management, and data analysis.

Skills & Requirements

Must-have

  • Customer support and advisory
  • Event operational cycle support
  • CRM (Salesforce) reporting
  • On-site access control coordination
  • TM1, Entry, Archtics, PCI, Extranet, TMWin support
  • Analysis of operational information

Nice-to-have

  • Passion for exceptional service
  • Decision-making under pressure
  • Team coordination skills
  • Root cause identification
  • Adaptability to work environments
  • Love for baseball

Key Requirements

  • 3+ years in customer service, field work, project follow-up, and data/report analysis
  • Experience with Salesforce or similar CRM
  • Intermediate to advanced English proficiency
  • Availability to travel constantly to Mexico City

Work Rights

Not specified

Tailored Resume

Cover Letter