Customer Service Lead

Sharon Vet Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional phone and email communication
Schedule appointments accurately
Process billing transactions
Sharon Vet Clinic is seeking a Customer Service Lead to supervise their reception team, blending exceptional client service with leadership responsibilities. The ideal candidate will have veterinary experience, strong customer service skills, and a passion for mentoring others while ensuring a positive client and patient experience

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include client service and communication, patient records and technology management, and leadership and supervision of the reception team.
  • The role offers competitive compensation and benefits including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 85

Sharon Vet Clinic is seeking a Customer Service Lead to supervise their reception team, blending exceptional client service with leadership responsibilities. The ideal candidate will have veterinary experience, strong customer service skills, and a passion for mentoring others while ensuring a positive client and patient experience.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Professional phone and email communication
  • Schedule appointments accurately
  • Process billing transactions
  • Maintain electronic medical records
  • Provide mentorship and coaching

Nice-to-have

  • Passionate about pet medical goals
  • Positivity and accountability
  • Teamwork and exceptional customer service

Key Requirements

  • High school diploma
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1-2 years of leadership or supervisory experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter