Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst to join their team in Pune, India. The role involves providing software support for Human Capital Management cases, requiring strong troubleshooting skills and the ability to collaborate across teams

Job Summary

  • Workday is shaping the future of work with an AI platform for managing people, money, and agents, fostering a culture rooted in integrity, empathy, and shared enthusiasm.
  • Customer Support teams are passionate about products and customer success, acting as trusted advisors to investigate, diagnose, and deliver time-sensitive, business-critical solutions.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in employees for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their team in Pune, India. The role involves providing software support for Human Capital Management cases, requiring strong troubleshooting skills and the ability to collaborate across teams.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Human Capital Management
  • Talent Management solutions

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years in Customer Support
  • Evidence-based troubleshooting experience
  • Ability to support Talent Management solutions
  • Ability to engage and coordinate multiple teams
  • Resilience with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter