Base: $20–$24 ph; differential: 10% for shifts aft...
High school diploma or equivalent
Minimum 2 years customer service experience
Strong telephone and communication skills
This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions
Job Summary
This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions.
Employees receive paid training from Monday to Friday for several weeks before transitioning to a consistent weekly schedule.
The position offers competitive pay ranging from $20 to $24 per hour plus a 10% shift differential for late shifts.
Matching Summary
This role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions.
Salary
Base: $20–$24 per hour; Differential: 10% for shifts after 8:15 PM; Benefits: Paid training, PTO, health care, retirement savings, tuition reimbursement
Skills & Requirements
Must-have
High school diploma or equivalent
Minimum 2 years customer service experience
Strong telephone and communication skills
Flexibility for evening and weekend shifts
Willingness to work on-site for first 6 months
Nice-to-have
Experience in banking or financial services
Familiarity with contact center systems
Knowledge of multiple bank products
Ability to mentor new hires
Proven problem-solving skills in fast-paced environments
Key Requirements
High school diploma or GED
2+ years of customer service or banking experience