Technical Support Specialist (durham/raleigh North Carolina)
BD
Durham, NC, USA
Fully remote
Bachelor's degree preferred
Three years call center experience
Clinical training on carefusion products
The Technical Support Specialist provides clinical training to customers on all CareFusion products in accordance with established policies and procedures
Job Summary
The Technical Support Specialist provides clinical training to customers on all CareFusion products in accordance with established policies and procedures.
This role serves as the liaison between the customer, sales representatives, service department, and manufacturing to ensure product performance and quality.
BD prioritizes on-site collaboration requiring a minimum of 4 days of in-office presence per week to foster creativity and innovation.
Matching Summary
The Technical Support Specialist provides clinical training to customers on all CareFusion products in accordance with established policies and procedures.
Skills & Requirements
Must-have
Bachelor's degree preferred
Three years call center experience
Clinical training on CareFusion products
Customer site installation and training
Product troubleshooting and maintenance
Nice-to-have
Experience with healthcare professionals
Strong interpersonal communication skills
Microsoft Office Suite proficiency
Ability to work independently
Knowledge of competitive advantages
Key Requirements
Bachelor's degree preferred or three years call center experience
Experience working directly with health care professionals
Demonstrated computer literacy including Microsoft Office Suite