Commission: 20% tied to growth; base: not specifie...
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3-5 years in b2b saas customer success
Mid-market portfolio management experience
Commercial mindset for retention and growth
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Mews is seeking a Customer Success Manager for the UK & Ireland to manage a portfolio of mid-market hotel accounts, focusing on customer retention, growth, and adoption of their property management solutions. The ideal candidate should have 3-5 years of experience in a B2B SaaS environment, with a strong commercial mindset and ability to build strategic relationships.
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Job Summary
The role involves owning a Mid-Market portfolio of approximately 50 hotel group accounts across the UK and Ireland.
Success is measured by hitting Net Revenue Retention targets, driving payments adoption, and expanding the customer base.
Employees enjoy benefits including unlimited paid holiday, best-in-class parental leave, and participation in a company share program.
Matching Summary
Match Score: 75
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Mews is seeking a Customer Success Manager for the UK & Ireland to manage a portfolio of mid-market hotel accounts, focusing on customer retention, growth, and adoption of their property management solutions. The ideal candidate should have 3-5 years of experience in a B2B SaaS environment, with a strong commercial mindset and ability to build strategic relationships.
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Salary
Commission: 20% tied to growth; Base: Not specified; Equity: Company share program participation
Skills & Requirements
Must-have
3-5 years in B2B SaaS Customer Success
Mid-Market portfolio management experience
Commercial mindset for retention and growth
Stakeholder management across business and technical teams
Proficiency with Salesforce and Gainsight
Nice-to-have
Experience with Property Management Systems
Background in hospitality or travel industry
Fluency in a second European language
Experience in fast-growing scaling SaaS environments
Strategic advisor approach to customer relationships
Key Requirements
3-5 years Customer Success or Account Management experience
B2B SaaS environment background required
English fluency required; second European language advantage