Customer Service Representative/ Veterinary Receptionist

Balboa Veterinary Medical Center

Not specified; competitive pyy + performance bonus...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative/Veterinary Receptionist to deliver exceptional client experiences in their veterinary practices. The ideal candidate will have strong communication and organizational skills, with prior customer service experience, particularly in a veterinary or healthcare setting

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact, delivering an exceptional client experience by managing appointments and ensuring seamless communication between clients and the medical team.
  • Employees benefit from tailored development programs, mentorship, career pathing, competitive pay with performance bonuses, and comprehensive health and financial benefits including 401(k) matching.
  • The role requires maintaining a welcoming environment for pets and owners while utilizing technology to streamline processes and enhance client access to care.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative/Veterinary Receptionist to deliver exceptional client experiences in their veterinary practices. The ideal candidate will have strong communication and organizational skills, with prior customer service experience, particularly in a veterinary or healthcare setting.

Salary

Not specified; Competitive pay and performance bonuses mentioned; Full-time employees receive health, dental, vision, life insurance, and mental health resources.

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong empathy for upset or emotional clients
  • Ability to handle multiple tasks efficiently
  • Basic proficiency with scheduling software
  • Desire to provide compassionate client-focused service

Key Requirements

  • High school diploma or equivalent work experience
  • Prior customer service experience preferred
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter