Customer Experience Technician - West Auckland

FISHER & PAYKEL CUSTOMER SERVICES PTY

West Auckland, New Zealand
Not specified; compyny bonus & incentive scheme av...
Essential experience in appliance repair
Relevant new zealand electrical qualifications
Registered electrical licence required
The role involves performing service calls and repairs of products in customer homes while providing best-in-class customer service

Job Summary

  • The role involves performing service calls and repairs of products in customer homes while providing best-in-class customer service.
  • Employees will have the opportunity to share knowledge with others and participate in ongoing training and development programs.
  • The company offers flexible working hours, a company van, and a superannuation scheme above KiwiSaver.

Matching Summary

The role involves performing service calls and repairs of products in customer homes while providing best-in-class customer service.

Salary

Not specified; Company bonus & Incentive Scheme available; Superannuation scheme above KiwiSaver

Skills & Requirements

Must-have

  • Essential experience in appliance repair
  • Relevant New Zealand Electrical Qualifications
  • Registered Electrical Licence required
  • Strong communication skills required
  • Clean criminal history required

Nice-to-have

  • Hands-on experience in electrical fault diagnosis
  • Experience with cookware diagnostics
  • GAS licence advantageous
  • Ability to provide premium customer service
  • Open to relocation after training period

Key Requirements

  • Minimum EASQ (Electrical Appliance Serviceperson Qualified)
  • Registered Electrical Licence
  • Driver's license required
  • Physically fit for pre-employment medical
  • New Zealand work authorization implied

Work Rights

Implied New Zealand residency or work rights due to specific NZ qualification requirement

Tailored Resume

Cover Letter