Lead Patient Service Representative

Ahwatukeepa

Park Ridge, Illinois, US
$21.85 - $32.80; not specified; not specified ph
Excellent customer service skills
Handle difficult callers
High volume, multiple task environment
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts

Job Summary

  • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
  • Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.

Salary

$21.85 - $32.80; Not specified; Not specified

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Handle difficult callers
  • High volume, multiple task environment
  • Revenue Cycle guidelines
  • Medical terminology and billing

Nice-to-have

  • Bilingual in Spanish preferred
  • Ability to motivate team effort
  • Professional demeanor
  • Create effective working teams

Key Requirements

  • High school diploma or equivalent
  • 1-2 years in a medical setting
  • 3-4 years customer service experience
  • Basic knowledge of managed care
  • Basic knowledge of medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter