This position is the first level of management within the Contact Center, directing the daily workflow of an assigned unit of 10-15 employees
Job Summary
This position is the first level of management within the Contact Center, directing the daily workflow of an assigned unit of 10-15 employees.
The role requires ensuring compliance with complex laws and regulations, providing leadership and training to staff, and participating in process innovation and special projects.
The successful candidate must be flexible with working hours and promote an environment that supports belonging and reflects the M&T Bank brand.
Matching Summary
This position is the first level of management within the Contact Center, directing the daily workflow of an assigned unit of 10-15 employees.
Salary
Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Contact center supervision
Customer account management
Regulatory compliance enforcement
Risk management and internal controls
Flexible work schedule
Leadership and staff training
Nice-to-have
Process innovation participation
Excellent verbal and written communication
Knowledge of departmental systems
Customer service skills with tact and diplomacy
Experience with spreadsheet and presentation software
Key Requirements
Minimum 5 years combined education and relevant experience
At least 2 years work leadership experience
Registration requirements under the Federal SAFE Act
Previous call center, banking operations, or customer service experience