Service Desk Engineer

SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD.

Singapore, Singapore
2-5 years service desk support experience
Windows 11 operating system troubleshooting
Microsoft system center configuration manager sccm usage
The role involves installing, configuring, and upgrading Windows operating systems and software on end-user workstations

Job Summary

  • The role involves installing, configuring, and upgrading Windows operating systems and software on end-user workstations.
  • Candidates will troubleshoot incidents related to emails, networks, peripherals, printing, meeting rooms, access control, and CCTV.
  • The position requires maintaining user accounts in Active Directory, managing disk encryption, antivirus, and supporting Citrix and VPN connectivity.

Matching Summary

Match Score: 85

The role involves installing, configuring, and upgrading Windows operating systems and software on end-user workstations.

Skills & Requirements

Must-have

  • 2-5 years service desk support experience
  • Windows 11 operating system troubleshooting
  • Microsoft System Center Configuration Manager SCCM usage
  • Active Directory user account management
  • Office 365 Outlook Teams Excel proficiency
  • Hardware installation and replacement skills
  • Service desk ticketing system incident handling

Nice-to-have

  • Good communication with internal stakeholders
  • Experience presenting ideas to vendors
  • Flexibility in covering support shifts
  • Collaboration with network and storage teams
  • Participation in infrastructure evolution discussions

Key Requirements

  • 2-5 years of experience in service desk support
  • Experience with Microsoft Windows ecosystem
  • Proficiency in remote support tools like QuickAssist

Work Rights

Not specified

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