Technical Assistance Associate - German Speaking

Interactive Brokers

London, United Kingdom
On-site
Fluency in english and german or french
2+ years client facing support experience
Experience with windows and mac software support
The role involves providing technical and functional support for Interactive Brokers' platforms to clients globally

Job Summary

  • The role involves providing technical and functional support for Interactive Brokers' platforms to clients globally.
  • Candidates will act as a liaison between internal teams and clients to ensure prompt resolution of bugs and issues.
  • The position offers career support and development within a dynamic, multi-national team building one of the world's strongest brokerage brands.

Matching Summary

The role involves providing technical and functional support for Interactive Brokers' platforms to clients globally.

Skills & Requirements

Must-have

  • Fluency in English and German or French
  • 2+ years client facing support experience
  • Experience with Windows and Mac software support
  • Troubleshooting desktop and mobile applications
  • Experience with support ticketing systems

Nice-to-have

  • Bachelor's degree in a technical field
  • Experience with financial products and services
  • Knowledge of Linux operating systems
  • Additional European language proficiency
  • Passion for solving complex technical problems

Key Requirements

  • 2+ years in client facing support role
  • 2+ years experience with Windows and Mac software support
  • Fluency in English and German or French required
  • Bachelor's degree preferred in technical field

Work Rights

Not specified

Tailored Resume

Cover Letter