Network Technician

Mass General Brigham Incorporated

Northampton, MA, United States
Base: $22.22 - $31.71phly; bonus/equity: not speci...
Fully remote
Break/fix technical support
Transport and set up equipment
Monitor system jobs
Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory

Job Summary

  • Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory.
  • Provide break/fix technical support services for networked and stand-alone computing equipment, responding to support requests via phone, email, ticketing systems, and instant messaging platforms.
  • Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service.

Matching Summary

Responsible for managing and supporting a wide range of technical systems and equipment, including transporting and setting up technical equipment and maintaining inventory.

Salary

Base: $22.22 - $31.71/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits offered

Skills & Requirements

Must-have

  • Break/fix technical support
  • Transport and set up equipment
  • Monitor system jobs
  • Respond to support requests
  • Troubleshooting hardware and software

Nice-to-have

  • Collaborate with subject matter experts
  • Develop knowledge base documentation
  • Adaptable in fast-paced environments

Key Requirements

  • High School Diploma or Equivalent required
  • Associate's Degree Related Field of Study preferred
  • Experience in customer service and IT support (1-2 years preferred)
  • Experience in support or related technical field (0-1 year preferred)
  • Proficient working knowledge of technical systems
  • Solid experience with Microsoft Windows operating systems

Work Rights

Not specified

Tailored Resume

Cover Letter