This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel
Job Summary
This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel.
The role includes continuous improvement and operational implementation of the Guest Experience and online reputation by monitoring daily experience performance and guest feedback, representing the guest within the hotel.
The manager will lead and develop a team of Guest Experience Champions to infuse a guest-centric culture and drive guest satisfaction, while also coordinating with multiple stakeholders to enhance sustainability and guest experience.
Matching Summary
This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel.
Skills & Requirements
Must-have
Sustainability KPI achievement
Guest experience performance monitoring
Hotel operations compliance audits
Guest feedback analysis and response
Team leadership in guest experience
Fluent English communication
Nice-to-have
Change management skills
Innovative and creative problem solving
Multi-disciplinary and multi-tasking ability
Passion for best-in-class service
Experience with loyalty programs
Internal communication champion
Key Requirements
Bachelor’s Degree in Hospitality or related areas
Minimum 2 years Front Office operations experience