Customer Infrastructure Manager (cim) – Ksa/gsa

London Stock Exchange Group

New York, United States
Base: $171,500 - $285,900; bonus/equity: eligible ...
Infrastructure relationship management
Technical consultancy to customers
Customer site documentation maintenance
This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options

Job Summary

  • This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.
  • The role will serve as the primary point of contact for all infrastructure related service escalations, both customer facing and internal, and works closely with Account Managers, Customer Success Managers (CSMs), Engineering, and Product teams.
  • LSEG is committed to offering competitive Compensation and Benefits, including a base salary range of $171,500 - $285,900, eligibility for an Annual Incentive Plan, and a comprehensive benefits program.

Matching Summary

This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.

Salary

Base: $171,500 - $285,900; Bonus/Equity: Eligible for Annual Incentive Plan (AIP/”bonus plan”); Benefits: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, 401(K) Savings Plan and Company match, etc.

Skills & Requirements

Must-have

  • Infrastructure relationship management
  • Technical consultancy to customers
  • Customer site documentation maintenance
  • Infrastructure-related issue resolution
  • Proactive customer engagement
  • Deep understanding of customer needs

Nice-to-have

  • Orientation toward emerging technologies
  • Strong analytical and problem solving
  • Collaborative and creative culture
  • Commitment to sustainability

Key Requirements

  • Demonstrated success in a technical, client facing role
  • Good working knowledge of LSEG products
  • Functional technical knowledge across Windows servers, networking, cloud technologies
  • High level of confidence in written and verbal communication

Work Rights

Not specified

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