Contact Center Account Services Representative

U.S. Bank

Arizona, US
Base: $20.00 - $26.39; bonus/equity: not specified...
Fully remote
Consultative account management approach
Resolve operational problems
Maintain accurate accounting
U.S. Bank is seeking a Contact Center Account Services Representative to provide exceptional customer service and manage relationships with business accounts in a fully remote capacity. The role requires strong communication and problem-solving skills, along with a background in customer service

Job Summary

  • Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers.
  • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
  • Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Matching Summary

Match Score: 85

U.S. Bank is seeking a Contact Center Account Services Representative to provide exceptional customer service and manage relationships with business accounts in a fully remote capacity. The role requires strong communication and problem-solving skills, along with a background in customer service.

Salary

Base: $20.00 - $26.39; Bonus/Equity: Not specified; Benefits: Healthcare, insurance, retirement plan, paid time off

Skills & Requirements

Must-have

  • Consultative Account Management approach
  • resolve operational problems
  • maintain accurate accounting
  • provide top notch customer service
  • Business-to-Business calls

Nice-to-have

  • strategic resource
  • deescalating issues
  • dealerships and funding experience

Key Requirements

  • High school diploma or equivalent
  • Two to three years of customer service experience
  • Effective verbal, written, and interpersonal communication skills
  • Proven customer service/relations skills
  • Effective telephone skills
  • Basic knowledge of operational processes
  • Proficient in navigating computer systems
  • Ability to perform interest calculations
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks/projects

Work Rights

Not specified

Tailored Resume

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