As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network
Job Summary
As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network.
You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world.
Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
Matching Summary
As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network.
Skills & Requirements
Must-have
System compliance and troubleshooting
Hardware and software upgrades
Break/fix issue support
Service management activities
24/7 shift environment support
Nice-to-have
Solution-focused and tech-powered
Intelligence-fueled transformation partner
Curious and willing to learn
Exceptional customer relationships
Key Requirements
1+ year call center experience
CCNA, MCSA, SCCM, BigFix certifications preferred
Fluent in English
Bachelor's degree in IT, Computer Science, or related field desirable
Strong IT service management and troubleshooting capabilities
Excellent client coordination and project management skills
Ability to work in compliance with ITIL and ISO standards