Gsa- Front Office

Hotel Chadstone Melbourne MGallery

Bengaluru, India
On-site
Guest query and complaint resolution
Room booking management
Maintain high customer service standards
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • Guest query and complaint resolution
  • Room booking management
  • Maintain high customer service standards
  • Front Office log book and shift reports
  • Swift, smooth, professional, and friendly check-in/out

Nice-to-have

  • Proactive service improvement initiatives
  • Team motivation and development
  • Promote teamwork within the department

Key Requirements

  • Diploma or degree in Hotel Management
  • Diploma or degree in Hospitality Management
  • Good communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter