Customer Experience Consultant

A.P. Moller - Maersk

Santiago, Chile
Hybrid
Customer experience management
Logistics process enhancement
Cross-functional collaboration
Drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes

Job Summary

  • Drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes.
  • Act as the main point of contact for assigned customers, managing end-to-end customer experience and resolving issues.
  • Collaborate cross-functionally to deliver integrated solutions and support the implementation of new processes and tools.

Matching Summary

Drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes.

Skills & Requirements

Must-have

  • Customer experience management
  • Logistics process enhancement
  • Cross-functional collaboration
  • KPI and service performance monitoring
  • Advanced English proficiency

Nice-to-have

  • Continuous improvement mindset
  • Building strong internal relationships
  • Acting as a customer advocate

Key Requirements

  • Bachelor's degree in Business, Logistics, International Trade, or related field
  • 2-5+ years of experience in Customer Experience, Customer Service, or Supply Chain/Logistics
  • Experience in fast-paced, multinational environments
  • Analytical mindset for process improvements

Work Rights

Not specified

Tailored Resume

Cover Letter