Senior Customer Solutions Engineer

Rocket Software Inc.

8+ years it experience
5+ years project management consulting
Enterprise application development java .net web
The Senior Customer Solutions Engineer serves as a product expert and trusted advisor providing technical expertise during installation, implementation, and post-implementation servicing

Job Summary

  • The Senior Customer Solutions Engineer serves as a product expert and trusted advisor providing technical expertise during installation, implementation, and post-implementation servicing.
  • This role requires establishing credibility as a Subject Matter Expert on multiple products while delivering highly technical presentations and training to customers and partners.
  • Candidates must demonstrate the ability to guide clients in setup and configuration while ensuring implementations are supportable, maintainable, and scalable per established standards.

Matching Summary

The Senior Customer Solutions Engineer serves as a product expert and trusted advisor providing technical expertise during installation, implementation, and post-implementation servicing.

Skills & Requirements

Must-have

  • 8+ years IT experience
  • 5+ years project management consulting
  • Enterprise application development Java .NET Web
  • IBM i application development
  • Database technologies Oracle SQL DB2
  • i5/OS Windows Linux OS proficiency

Nice-to-have

  • Previous travel-oriented position held
  • Bachelor's Degree or equivalent experience
  • Excellent interpersonal relationship management skills
  • Proven critical thinking analytical troubleshooting skills

Key Requirements

  • 8+ years related Information Technology position
  • 5+ years Project Management Consulting or team lead experience
  • 5+ years development application lifecycle or change management experience
  • Bachelor's Degree or equivalent work-related experience

Work Rights

Not specified

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