Pro Experience Manager

The Home Depot

Lafayette, Louisiana, United States
Customer service leadership
Pro customer experience
Inventory execution
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
  • Key responsibilities include championing customer service, managing the Pro area, executing inventory strategies, validating orders, resolving concerns, and recognizing great service.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Skills & Requirements

Must-have

  • customer service leadership
  • pro customer experience
  • inventory execution
  • order quality validation
  • associate coaching and training
  • safe opening and closing
  • manager on duty responsibilities

Nice-to-have

  • champion GET culture
  • drive associate morale
  • voice of the associate initiatives
  • pro strategies input

Key Requirements

  • 1 year relevant work experience
  • management of people experience
  • retail operations experience
  • 18 years of age or older
  • legally permitted to work in the United States
  • flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter