Job Summary

• The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.
• Responsibilities include enforcing change compliance, reviewing implemented changes, coordinating change requests through the CAB, and applying best practices for continuous improvement.
• KONE is a global leader in elevators, escalators, and automatic building doors, focused on improving urban life through innovative digital solutions and sustainability.

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Skills & Requirements

Key Requirements

• ITIL foundation certification
• DevOps and Agile methodology understanding
• ITSM tool reporting and basic configuration
• Strong verbal and written communication skills
• Proven technical writing abilities
• Ability to manage multiple priorities

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