Patient Service Rep - Rheumatology Community Olathe
Kansashealthsystem
Olathe, Kansas, US
Front desk operations
Patient check-in/check-out
Answering phone calls
The Patient Service Representative is critical for creating a pleasant and seamless patient experience within an ambulatory clinic, responsible for front desk operations
Job Summary
The Patient Service Representative is critical for creating a pleasant and seamless patient experience within an ambulatory clinic, responsible for front desk operations.
Key responsibilities include scheduling appointments, managing patient registration, collecting point-of-service payments, and supporting patients with MyChart activation.
This role requires strong customer service skills, the ability to maintain patient confidentiality, and flexibility to cover alternate locations as needed.
Matching Summary
The Patient Service Representative is critical for creating a pleasant and seamless patient experience within an ambulatory clinic, responsible for front desk operations.
Skills & Requirements
Must-have
Front desk operations
Patient check-in/check-out
Answering phone calls
Copay collection
EMR/MyChart appointment requests
Processing medical records
Nice-to-have
Patient experience focus
Team collaboration
Problem resolution skills
Adaptability to different locations
Key Requirements
High School Graduate or GED
1+ years customer service or healthcare experience