Supervisor / Team Leader

BrightLocal

Valencia, Philippines
On-site
3+ years supervisory experience in bpo
Powerbi and advanced excel proficiency
Sla and quota enforcement expertise
BrightLocal is seeking a Supervisor / Team Leader in Valencia, Philippines, to oversee a team of operational specialists, ensuring performance, data integrity, and exceptional service delivery. The role requires strong coaching, performance management, and cross-cultural communication skills, with a focus on meeting production quotas and quality benchmarks

Job Summary

  • The Team Leader serves as the operational anchor responsible for driving daily team performance and ensuring data integrity.
  • This role requires managing strict production quotas, Quality Assurance benchmarks, and Service Level Agreements while bridging execution with strategy.
  • Success is measured by team KPI attainment, error rate reduction, and maintaining high morale through effective coaching and cultural leadership.

Matching Summary

Match Score: 85

BrightLocal is seeking a Supervisor / Team Leader in Valencia, Philippines, to oversee a team of operational specialists, ensuring performance, data integrity, and exceptional service delivery. The role requires strong coaching, performance management, and cross-cultural communication skills, with a focus on meeting production quotas and quality benchmarks.

Skills & Requirements

Must-have

  • 3+ years supervisory experience in BPO
  • PowerBI and advanced Excel proficiency
  • SLA and quota enforcement expertise
  • Real-time workflow optimization skills
  • Cross-cultural communication with UK stakeholders

Nice-to-have

  • Experience in SEO fulfillment environment
  • Strong emotional intelligence and empathy
  • Track record of process improvement
  • Ability to de-escalate complex conflicts

Key Requirements

  • Bachelor's Degree in Business Administration or equivalent
  • Minimum 3 years direct supervisory experience
  • Proven ability to manage fast-paced data operations

Work Rights

Not specified

Tailored Resume

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