Drive, manage, and support various projects assigned by the Projects & Operation Excellence Manager, ensuring successful implementation and timely delivery in accordance with prescribed standards
Job Summary
Drive, manage, and support various projects assigned by the Projects & Operation Excellence Manager, ensuring successful implementation and timely delivery in accordance with prescribed standards.
Lead and manage customer operations and cross-functional projects (e.g., new service launches, product revamps, system enhancements, process improvements, regulatory initiatives, and end-to-end journey reviews) to ensure successful delivery aligned with project management standards.
Conduct post-implementation reviews, gather user feedback for service improvements, provide production incident support, and perform post-launch data analysis.
Matching Summary
Drive, manage, and support various projects assigned by the Projects & Operation Excellence Manager, ensuring successful implementation and timely delivery in accordance with prescribed standards.
Skills & Requirements
Must-have
Customer journey enhancement
Data analytics for optimization
Production support and user inquiries
Cross-functional project leadership
User story preparation
Test plan and case development
User acceptance testing
Post-implementation reviews
Nice-to-have
Agile methodology knowledge
UI/UX design familiarity
Quality assurance experience
Proactive mindset
Creative problem-solving
Team player
Key Requirements
Bachelor's degree in any discipline
Minimum 5 years of relevant experience
Experience in Business Analysis or Customer Operations
Hands-on experience in the project lifecycle
Proficient in written and spoken English and Chinese